Shipping policy
EXOGLOW Shipping Policy
Thank you for shopping with EXOGLOW! We are committed to delivering your skincare products quickly and safely. Please review our shipping policy below.
Processing Time
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All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
We offer standard and express shipping options across Australia.
|
Shipping Method |
Estimated Delivery Time |
Cost |
|---|---|---|
|
Standard Shipping |
3–7 business days |
$9.95 flat rate (under $100); free on orders over $100 |
|
Express Shipping |
1–3 business days |
Free on orders over $300; $14.95 flat rate under $300 |
Please note that delivery times are estimates and may vary depending on location, carrier delays, or seasonal demand.
International Shipping
At this time, EXOGLOW only ships within Australia. We do not offer international shipping yet, but stay tuned as we expand!
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Address Changes & Delivery Issues
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If your package is delayed, lost, or arrives damaged, contact us at info@exoglow.com.au with your order number, and we will assist you as soon as possible.
Questions?
For any questions about your order or shipping, please contact our team at info@exoglow.com.au.